I have received a faulty / damaged item?

We can only sincerely apologise if you have received a faulty or damaged product from us here at LOVALL.

Please contact us on one of the below methods and we will aim to get this resolved as promptly as possible for you. Here's the information you will need: 

- Order number (this begins with an 'LL')
- Which item is damaged 
- A description of the damage to your product
A photo of the damage, with the inside label clearly displayed. 

    *Please do not return any faulty items before speaking to our Customer Care Team*

    Contact us

    Customer Service Hours

    Monday / Friday - 8:30am - 4:30pm Saturday & Sunday - CLOSED

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