LOVALL Return Policy
Our LOVALL Return Policy:
- We offer FREE returns* for all UK customers. Go to our Returns page to generate your free returns label.
You have an extended 30 days to return your LOVALL from the date of payment.
Christmas policy - Any orders placed between 1st November and 25th December, can be returned until 28th January 2024.
- We do not refund any postage charges on orders.
- All returned products must be returned unwashed and with the tags unbroken. This is an extremely strict policy, we will not refund products that have the tags removed.
- Any items returned back to us with damage, stains or signs of wear, that have not been reported will not be accepted or exchanged.
- Any tights where the clear packaging has been opened cannot be returned for hygiene reasons. This does not apply for leggings.
- We aim to process all returns and exchanges within 2-3 working days of receiving your returned LOVALL parcel. We send you an automated email, of confirmation of your return / exchange.
- Once processed, refunds can take up to 5 working days to be reaccredited to your original payment method.
- All exchanges are subject to stock availability as per your request.
- All exchanges will be dispatched on our standard 2-3 shipping service
- If you use a postal service other than our free returns label, then unfortunately we cannot reimburse this cost.
Should you have any questions about our return policy or if you are having any difficulties with returning your LOVALL order then please contact our Customer Care Team so they can support.
To return or exchange your order please go to our return section or alternatively click the below link
Create a Return
**Please note there is a £2 charge for returns that are arranged via the EVRi collect from home service**
Customer Service Hours