LOVALL Return Policy

Our LOVALL Return Policy: 

  • We offer FREE returns* for all UK customers. Go to our Returns page to generate your free returns label.
  • You have 30 days to return your LOVALL from the date of payment.

  • We do not refund any postage charges on orders.
  • All returned products must be returned unwashed and with the tags unbroken. This is an extremely strict policy, we will not refund products that have the tags removed.
  • Any items returned back to us with damage, stains or signs of wear, that have not been reported will not be accepted or exchanged.
  • Any tights may be returned if the packaging has been opened, however, the above policy on damage, stains, or wear still applies for hygiene reasons. 
  • We aim to process all returns and exchanges within 2-3 working days of receiving your returned LOVALL parcel. We send you an automated email, of confirmation of your return / exchange.
  • Once processed, refunds can take up to 5 working days to be reaccredited to your original payment method.
  • All exchanges are subject to stock availability as per your request.
  • All exchanges will be dispatched on our standard 2-3 shipping service
  • If you use a postal service other than our free returns label, then unfortunately we cannot reimburse this cost. 

Should you have any questions about our return policy or if you are having any difficulties with returning your LOVALL order then please contact our Customer Care Team so they can support.  

To return or exchange your order please go to our return section or alternatively click the below link

  Create a Return

**Please note there is a £2 charge for returns that are arranged via the EVRi collect from home service**

Contact us

Customer Service Hours

Monday / Friday - 8:30am - 4:30pm Saturday & Sunday - CLOSED

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